Terms & Conditions

Conditions of Carriage 2016
For a printable version of these conditions, please click here

We carry the following, but they are not protected by our APC Liability Cover and must travel at the sender's own risk:

  • Living creatures

  • Perishables and other goods liable to spoil

  • Cheques

  • Money orders

  • Securities

  • Tickets

  • Vouchers

  • Stamps

  • Precious metals or precious stones

  • Jewellery

  • Works of art

  • Antiques

  • Memorabilia

  • Watches

  • Wines and spirits

  • Furs

  • Tobacco

  • Glass

  • Ceramics

  • Pottery

  • Porcelain

  • China

  • Perspex

  • Acrylics

  • Fibre glass

  • Television sets that are non-compatible freight

  • Plasma screens

  • Vehicle parts that are not boxed

  • Bicycles that are not boxed

  • Gearboxes, or any other mechanical part containing oil or invasive liquid

  • Furniture unless in flat pack form

  • Mattresses in plastic covers.


    • We cannot accept the following for carriage:

  • Any item that is marked with a diamond shaped 'hazardous' sticker

  • Animals and livestock

  • Explosives

  • Bullion

  • Money

  • Firearms

  • Ammunition

  • Fireworks

  • Any item which is illegal under UK law.

    • Missed a Delivery?

    We understand that you can't always wait around for a parcel, if you miss a delivery, please call the number on the card and arrange delivery. Alternatively, you can drop in to your local hub and collect your parcel from us.